Overcoming both the unemployment crisis and the skills shortage will require significant interventions from both the public and private sectors (preferably with both working in concert). But this doesn’t mean organisations are powerless – quite the opposite. Here is where the Chief Learning Officer, in other words, the CLO, comes in. Who is a CLO you might ask and how important is its role in helping organisations that want to retain a competitive edge? On the show, Ursula Fear, Senior Talent Program Manager at Salesforce shares insights on this topic.